When a storm wreaks havoc on your property, assessing the damage and beginning the recovery process can be overwhelming. You may not know where to start. And you certainly wonder who will pay for it all, either your insurance company or you. You have insurance for your home, so you hope everything is covered.
Much of that comes down to the adjuster and the details of your insurance policy. All things being equal, though, what plays out is often based on people. And the decisions they make.
Understanding what an insurance adjuster is and how one operates will help you in the event of the unimaginable happening to your home, whether fire, flood, or other damage. You want a smooth transition from damage assessment all the way to repair and getting back to normal.
What are ‘adjusters’?
Property insurance adjusters, or claims adjusters, evaluate property damage to determine how much an insurance company should compensate the policyholder and even scarier … IF they should. They inspect the damaged property, review policy details, and determine the validity and worth of a claim. In the past, adjusters visited all sites. Now, they may do it remotely. But odds are a visit to your home for the inspection and evaluation is what you can expect.
The process
Once a claim is filed, the insurance adjuster will contact the policyholder to discuss the details of the damage. The adjuster visits the damaged property to assess the extent and cause of the damage. They will take photos, measurements, and notes. The adjuster should review the insurance policy to see what is covered, any exclusions, and the policy limits.
Based on the policy details and the assessment, the adjuster will either approve or deny the claim. If approved, they will provide an estimate of the repair costs.
Once an agreement is reached, the insurance company will pay the claim directly to the policyholder or the repair contractors. If you are paid, you are responsible for paying the contractors. Each state has unique laws regulating payment.
In the process, be sure to document everything. Take as many pictures as you fee you need, then take more. Use video. Protect yourself. The more information you have documented, especially photos and videos, will help your case if you have any issues with coverage.
You have an ace in the hole, as well. That would be your favorite disaster restoration firm. Call them if you ever have damage to your home. They will walk you through the process and be there for you, and do the cleanup and repair work, and most likely bill your insurance company. After all, it pays to call a pro!